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Former Member
Mar 12, 2008 at 08:31 AM

Signatures in e-mail processing in SAP CRM WebClient 5.2

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Hi,

A question on signatuers for e-mail processing in the CIC.

- I want to make use of standard signatures for all agents when replying to e-mail. Where to customize this? Please provide some documentation or a link.

Also, I would like to use the name of the agent in the signature (as a variable). Is this standard SAP or should this be ABAPed?

Thanks, Majid