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Set up multi-level categorization for complaint

Dec 01, 2017 at 04:23 PM


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Former Member

I used subject profile in categorization schema so I have to select the valid codes and link them to specific category. Do you have any suggestion to mapped subject code for nearly forty-thousand schema.

It's almost impossible to mapped it manually.

Thank you and Best Regards,
Nattakit C.

categorization.png (20.2 kB)
subjectcode.png (40.5 kB)
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1 Answer

Webster Cui
Dec 01, 2017 at 11:43 PM

Hello Nattakit,

In the categorization schema standard view, there is no search or filter to help you locate the entry quickly. User has to select it manually.

40 thousand is really a great number for one schema and I understand why you need a quick access. I suggest you add some custom event to decrease the entries in drop down list and also discuss with your business users about how to optimize the 40 thousand schema. Usually for most customers much less entries could meet their business in light weight.

If you have any further question please let me know.



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