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Error starting application "cockpit-telemetry-svc": Some instances have crashed

Dec 02, 2017 at 07:12 PM

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Hello,

During installation of HANA Express 2.0 binary installation I received an error while installing application "cockpit-telemetry-svc" , ( while installing XSAC_COCKPIT 2.3.9 )

18:27:34.553 - INFO: Output line 185: Scaling application "cockpit-telemetry-svc"...

Can you please assist , how to complete the installation ?

18:27:34.553 - INFO:       Output line 186: Staging application "cockpit-telemetry-svc"...
18:27:40.899 - INFO:       Output line 187: Detected Java application
18:27:40.899 - INFO:       Output line 188: Compiling Java application...
18:27:40.899 - INFO:       Output line 189: Java XS Buildpack Version: 1.6.10
18:27:40.899 - INFO:       Output line 190: Downloaded 'SAP JVM JRE', version '8.1.29' in 0.340 s.
18:27:40.899 - INFO:       Output line 191: Downloaded 'TomEE Runtime', version '1.7.4' in 0.168 s.
18:27:40.899 - INFO:       Output line 192: Downloaded 'XS Authenticator', version '1.6.2' in 0.0 s.
18:27:40.899 - INFO:       Output line 193: Downloaded 'XS JDBC DataSource Factory', version '1.6.2' in 0.0 s.
18:27:40.899 - INFO:       Output line 194: Downloaded 'SAPJWT', version '1.0.13' in 0.1 s.
18:27:40.899 - INFO:       Output line 195: Downloaded 'SAP HANA JDBC Driver', version '2.2.2' in 0.58 s.
18:27:40.899 - INFO:       Output line 196: Downloaded 'SAP JVM Memory Calculator', version '1.6.2' in 0.0 s.
18:27:55.231 - INFO:       Output line 197: Application "cockpit-telemetry-svc" staged
18:27:55.231 - INFO:       Output line 198: Starting application "cockpit-telemetry-svc"...
18:27:55.231 - INFO:       Output line 199: 0 of 1 instances running (1 starting)
18:28:06.845 - INFO:       Output line 200: 0 of 1 instances running (1 crashed)
18:28:06.845 - INFO:       Output line 201: Error starting application "cockpit-telemetry-svc": Some instances have crashed
18:28:06.845 - INFO:       Output line 202: ---------------- deploy service END --------------------------------
18:28:06.845 - INFO:       Output line 203: Error starting application "cockpit-telemetry-svc": Some instances have crashed
18:28:06.845 - INFO:       Output line 204: Error starting application "cockpit-telemetry-svc": Some instances have crashed
18:28:06.845 - INFO:       Output line 205: Installation of the component XSAC_COCKPIT (sap.com) 2.3.9 failed during deployment.
18:28:06.845 - INFO:       Output line 206: Deployment of the MTA com.sap.hana.cockpit 2.3.9 failed. Check SAP release information note [No release note provided] and analyze the issue. In case you need help, contact SAP support using the SAP component HAN-CPT-CPT2
18:28:06.912 - INFO:       Output line 207: 
18:28:06.913 - INFO:       Output line 208: Installation of archive file(s) '/opt/sap/HANA_EXPRESS_20/DATA_UNITS/HANA_COCKPIT_20/XSACCOCKPIT03_9.zip' failed.
18:28:06.913 - INFO:       Output line 209: To see installation logs execute 'xs display-installation-logs 2337 -scv'.
18:28:06.913 - INFO:       Output line 210: com.sap.lm.sl.alm.core.monitor.ProcessException: Error starting application "cockpit-telemetry-svc": Some instances have crashed
18:28:06.913 - INFO:       Output line 211: Installation of the component XSAC_COCKPIT (sap.com) 2.3.9 failed during deployment.
18:28:06.913 - INFO:       Output line 212: Deployment of the MTA com.sap.hana.cockpit 2.3.9 failed. Check SAP release information note [No release note provided] and analyze the issue. In case you need help, contact SAP support using the SAP component HAN-CPT-CPT2
18:28:06.932 - INFO:       Program terminated with exit code 1
18:28:06.932 - INFO:     Switching back to root user.
18:28:06.932 - ERR :     Installation of SAP HANA Cockpit failed
18:28:06.932 - INFO:   ---------------------------------------------------------
18:28:06.932 - INFO:   END: Installation of SAP HANA Cockpit  failed (start: 18:21:34.225 duration: 00:06:32)
18:28:06.932 - INFO:   ---------------------------------------------------------
18:28:06.933 - INFO:   Installation of SAP HANA Cockpit failed 
18:28:06.933 - ERR :   Installation of XS Advanced components failed
18:28:06.933 - INFO:   Getting Product Installer logs...
18:28:06.933 - INFO:     Switching to user id 1001 and group id 477.
18:28:06.933 - INFO:     Starting external program /bin/bash
18:28:06.933 - INFO:       Command line is: /bin/bash -c "'/hana/shared/HXE/xs/bin/xs' logs product-installer --last 1000 > '/var/tmp/hdb_HXE_hdblcm_update_2017-12-02_17.41.47/xs_install_components.log'"
18:28:09.938 - INFO:       Program terminated with exit code 0

In that log-File mentioned above I found that outcome:

#2.0#2017 12 02 18:27:54.330#+01:00#INFO#com.sap.lm.sl.alm.2337.MAIN_LOG#
######com.sap.lm.sl.alm.prod.installer.process.steps.StepsUtil########pool-7-thread-3###
[PollStateStep] 0 of 1 instances running (1 starting)#

#2.0#2017 12 02 18:27:54.333#+01:00#DEBUG#com.sap.lm.sl.alm.2337.MAIN_LOG#
######com.sap.cloud.lm.sl.slp.steps.SLProcessStepHelper########pool-7-thread-3###
Step "Poll Deploy State" finished#

#2.0#2017 12 02 18:27:59.404#+01:00#DEBUG#com.sap.lm.sl.alm.2337.MAIN_LOG#
######com.sap.lm.sl.alm.prod.installer.process.steps.StepsUtil########pool-10-thread-3###
[PollStateStep] Executing Activiti task '2337' of process 'PollDeployStateTask'#

#2.0#2017 12 02 18:28:00.023#+01:00#DEBUG#com.sap.lm.sl.alm.2337.MAIN_LOG#
######com.sap.cloud.lm.sl.slp.steps.SLProcessStepHelper########pool-10-thread-3###
Step "Poll Deploy State" finished#

#2.0#2017 12 02 18:28:05.288#+01:00#DEBUG#com.sap.lm.sl.alm.2337.MAIN_LOG#
######com.sap.lm.sl.alm.prod.installer.process.steps.StepsUtil########pool-7-thread-1###
[PollStateStep] Executing Activiti task '2337' of process 'PollDeployStateTask'#

#2.0#2017 12 02 18:28:05.963#+01:00#INFO#com.sap.lm.sl.alm.2337.MAIN_LOG#
######com.sap.lm.sl.alm.prod.installer.process.steps.StepsUtil########pool-7-thread-1###
[PollStateStep] 0 of 1 instances running (1 crashed)#

#2.0#2017 12 02 18:28:05.966#+01:00#INFO#com.sap.lm.sl.alm.2337.MAIN_LOG#
######com.sap.lm.sl.alm.prod.installer.process.steps.StepsUtil########pool-7-thread-1###
[PollStateStep] Error starting application "cockpit-telemetry-svc": Some instances have crashed#

#2.0#2017 12 02 18:28:05.971#+01:00#INFO#com.sap.lm.sl.alm.2337.MAIN_LOG#
######com.sap.lm.sl.alm.prod.installer.process.steps.StepsUtil########pool-7-thread-1###
[PollStateStep] ---------------- deploy service END --------------------------------#

#2.0#2017 12 02 18:28:06.188#+01:00#INFO#com.sap.lm.sl.alm.2337.MAIN_LOG#
######com.sap.lm.sl.alm.prod.installer.process.steps.StepsUtil########pool-7-thread-1###
[PollStateStep] Error starting application "cockpit-telemetry-svc": Some instances have crashed#

#2.0#2017 12 02 18:28:06.203#+01:00#ERROR#com.sap.lm.sl.alm.2337.MAIN_LOG#
######com.sap.lm.sl.alm.prod.installer.process.steps.StepsUtil########pool-7-thread-1###
[PollStateStep] Error starting application "cockpit-telemetry-svc": Some instances have crashed#

#2.0#2017 12 02 18:28:06.221#+01:00#ERROR#com.sap.lm.sl.alm.2337.MAIN_LOG#
######com.sap.lm.sl.alm.prod.installer.process.steps.StepsUtil########pool-7-thread-1###
[PollStateStep] Installation of the component XSAC_COCKPIT (sap.com) 2.3.9 failed during deployment.#

#2.0#2017 12 02 18:28:06.233#+01:00#ERROR#com.sap.lm.sl.alm.2337.MAIN_LOG#
######com.sap.lm.sl.alm.prod.installer.process.steps.StepsUtil########pool-7-thread-1###
[PollStateStep] Deployment of the MTA com.sap.hana.cockpit 2.3.9 failed. Check SAP release information note [No release note provided] and analyze the issue. In case you need help, contact SAP support using the SAP component HAN-CPT-CPT2#

#2.0#2017 12 02 18:28:06.241#+01:00#INFO#com.sap.lm.sl.alm.2337.MAIN_LOG#
######com.sap.cloud.lm.sl.slp.steps.SLProcessStepHelper########pool-7-thread-1###
Deploy Service process instance [9991] will be aborted.#

#2.0#2017 12 02 18:28:07.568#+01:00#INFO#com.sap.lm.sl.alm.2337.MAIN_LOG#
######com.sap.cloud.lm.sl.slp.steps.SLProcessStepHelper########pool-7-thread-1###
Deploy Service process instance [9991] is aborted.#

#2.0#2017 12 02 18:28:07.569#+01:00#ERROR#com.sap.lm.sl.alm.2337.MAIN_LOG#
######com.sap.cloud.lm.sl.slp.steps.SLProcessStepHelper########pool-7-thread-1###
Exception caught#

java.lang.Exception: Error starting application "cockpit-telemetry-svc": Some instances have crashed
    at com.sap.lm.sl.alm.prod.installer.process.steps.PollStateStep.pollStatus(PollStateStep.java:188)
    at com.sap.activiti.common.impl.AbstractActivitiStepWithBridge.executeStep(AbstractActivitiStepWithBridge.java:59)
    at com.sap.activiti.common.impl.AbstractActivitiStep.execute(AbstractActivitiStep.java:56)
    at com.sap.cloud.lm.sl.slp.steps.AbstractSLProcessStepWithBridge.execute(AbstractSLProcessStepWithBridge.java:38)
    at org.activiti.engine.impl.delegate.JavaDelegateInvocation.invoke(JavaDelegateInvocation.java:34)
    at org.activiti.engine.impl.delegate.DelegateInvocation.proceed(DelegateInvocation.java:37)
    at org.activiti.engine.impl.delegate.DefaultDelegateInterceptor.handleInvocation(DefaultDelegateInterceptor.java:25)
    at org.activiti.engine.impl.bpmn.behavior.ServiceTaskJavaDelegateActivityBehavior.execute(ServiceTaskJavaDelegateActivityBehavior.java:49)
    at org.activiti.engine.impl.bpmn.behavior.ServiceTaskJavaDelegateActivityBehavior.execute(ServiceTaskJavaDelegateActivityBehavior.java:40)
    at org.activiti.engine.impl.bpmn.helper.ClassDelegate.execute(ClassDelegate.java:116)
    at org.activiti.engine.impl.pvm.runtime.AtomicOperationActivityExecute.execute(AtomicOperationActivityExecute.java:54)
    at org.activiti.engine.impl.interceptor.CommandContext.performOperation(CommandContext.java:90)
    at org.activiti.engine.impl.persistence.entity.ExecutionEntity.performOperationSync(ExecutionEntity.java:571)
    at org.activiti.engine.impl.persistence.entity.ExecutionEntity.performOperation(ExecutionEntity.java:566)
    at org.activiti.engine.impl.pvm.runtime.AtomicOperationTransitionNotifyListenerStart.eventNotificationsCompleted(AtomicOperationTransitionNotifyListenerStart.java:52)
    at org.activiti.engine.impl.pvm.runtime.AbstractEventAtomicOperation.execute(AbstractEventAtomicOperation.java:56)
    at org.activiti.engine.impl.interceptor.CommandContext.performOperation(CommandContext.java:90)
    at org.activiti.engine.impl.persistence.entity.ExecutionEntity.performOperationSync(ExecutionEntity.java:571)
    at org.activiti.engine.impl.persistence.entity.ExecutionEntity.performOperation(ExecutionEntity.java:566)
    at org.activiti.engine.impl.pvm.runtime.AbstractEventAtomicOperation.execute(AbstractEventAtomicOperation.java:49)
    at org.activiti.engine.impl.interceptor.CommandContext.performOperation(CommandContext.java:90)
    at org.activiti.engine.impl.persistence.entity.ExecutionEntity.performOperationSync(ExecutionEntity.java:571)
    at org.activiti.engine.impl.persistence.entity.ExecutionEntity.performOperation(ExecutionEntity.java:566)
    at org.activiti.engine.impl.pvm.runtime.AtomicOperationTransitionCreateScope.execute(AtomicOperationTransitionCreateScope.java:49)
    at org.activiti.engine.impl.interceptor.CommandContext.performOperation(CommandContext.java:90)
    at org.activiti.engine.impl.jobexecutor.AsyncContinuationJobHandler.execute(AsyncContinuationJobHandler.java:36)
    at org.activiti.engine.impl.persistence.entity.JobEntity.execute(JobEntity.java:84)
    at org.activiti.engine.impl.persistence.entity.MessageEntity.execute(MessageEntity.java:29)
    at org.activiti.engine.impl.cmd.ExecuteJobsCmd.execute(ExecuteJobsCmd.java:73)
    at org.activiti.engine.impl.interceptor.CommandInvoker.execute(CommandInvoker.java:24)
    at org.activiti.engine.impl.interceptor.CommandContextInterceptor.execute(CommandContextInterceptor.java:57)
    at org.activiti.spring.SpringTransactionInterceptor$1.doInTransaction(SpringTransactionInterceptor.java:47)
    at org.springframework.transaction.support.TransactionTemplate.execute(TransactionTemplate.java:131)
    at org.activiti.spring.SpringTransactionInterceptor.execute(SpringTransactionInterceptor.java:45)
    at org.activiti.engine.impl.interceptor.LogInterceptor.execute(LogInterceptor.java:31)
    at org.activiti.engine.impl.cfg.CommandExecutorImpl.execute(CommandExecutorImpl.java:40)
    at org.activiti.engine.impl.cfg.CommandExecutorImpl.execute(CommandExecutorImpl.java:35)
    at org.activiti.engine.impl.jobexecutor.ExecuteJobsRunnable.run(ExecuteJobsRunnable.java:52)
    at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
    at java.lang.Thread.run(Thread.java:805)
#2.0#2017 12 02 18:28:07.575#+01:00#DEBUG#com.sap.lm.sl.alm.2337.MAIN_LOG#
######com.sap.cloud.lm.sl.slp.steps.SLProcessStepHelper########pool-7-thread-1###
Step "Poll Deploy State" finished#


----- End of Product Installer Log with ID '2337' -----


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