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SAP Crystal Reporst 2016 SP3 with BI 4.2 SP4

Dec 01, 2017 at 12:52 AM

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Former Member

Hi,

We have updated our environment from BI 4.2 SP3 to BI 4.2 SP4.We are using SAP Crystal reports 2016 SP3 before updating the system to SP4.

Now we have system with BI 4.2 SP4 and crystal reports 2016 SP3.Looks like both are not compatible and i am not able to login to SAP Crystal reports SP3.

1) May i know what is better approach to resolve this issue?

2) BI 4.2 SP4 and CR 2016 SP3 are not compatabile ?

Thanks,

Vikram

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1 Answer

Best Answer
Ivan Yin
Dec 01, 2017 at 02:39 AM
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Hi Vikram,

The only solution is to update Crystal Reports 2016 SP3 to SP4.

BI Server and BI Client have to be on the same version.

Prior to BI4.1 SP6 and BI4.2 SP4, Server and Client must be on the same patch level.

Starting from BI4.1 SP6 and BI4.2 SP4, Server and Client must be on the same SP level but can be on the different pathc level.

We still highly suggest you keep the Server and Client in the same Patch level to avoid any inconsistency.

More information, you can refer KBA 2368754 - Supported combinations of BI Platform Server and Client versions.

Regards,
Ivan

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Former Member

Thanks Ivan for your response.

So i just need to run an SP4 update on SAP Crystal Reports 2016 SP3 machine.I found below CR 2016 SP4
update ?

CR201604_0-80000444.EXE

Can you please confirm

Thanks,

Vikram

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That's correct.

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