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SAP Crystal Reporst 2016 SP3 with BI 4.2 SP4

Hi,

We have updated our environment from BI 4.2 SP3 to BI 4.2 SP4.We are using SAP Crystal reports 2016 SP3 before updating the system to SP4.

Now we have system with BI 4.2 SP4 and crystal reports 2016 SP3.Looks like both are not compatible and i am not able to login to SAP Crystal reports SP3.

1) May i know what is better approach to resolve this issue?

2) BI 4.2 SP4 and CR 2016 SP3 are not compatabile ?

Thanks,

Vikram

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1 Answer

  • Best Answer
    Dec 01, 2017 at 02:39 AM

    Hi Vikram,

    The only solution is to update Crystal Reports 2016 SP3 to SP4.

    BI Server and BI Client have to be on the same version.

    Prior to BI4.1 SP6 and BI4.2 SP4, Server and Client must be on the same patch level.

    Starting from BI4.1 SP6 and BI4.2 SP4, Server and Client must be on the same SP level but can be on the different pathc level.

    We still highly suggest you keep the Server and Client in the same Patch level to avoid any inconsistency.

    More information, you can refer KBA 2368754 - Supported combinations of BI Platform Server and Client versions.

    Regards,
    Ivan

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