Dear All,
Am facing problem of deciding data migration strategy from legacy system to SAP for customer service module.
Here am explaining the situation at my project.
My client is manufacuter of water purifier systems.It sells and provides services to the customers. It offers to customers Warranty for one year and also AMCs of 1- 5 years.It offers two free servicings to customers for one year warranty and two free servicings per one year AMC.They maintain serial numbers for their products. For every service call from customer am using a service notification in SAP, for AMC i am using Service contract.
They have so many active warranties (the warranties given for the past one year ) and active AMCs (the AMCs given for the past five years) and the serial numbers given to those customers in their legacy. So how to collect the data in this case? how would be the data migration strategy?do i have to take all the past active data into the system?if i don't take past data there will not be any reference to create service notifications.Data volume is around 30000 AMCs, 19000 warranties are active at this point of time.
Pls guide me how to proceed in this case.
Thanks in advance,
Kartheek.
Edited by: Kartheek Nellutla on Mar 10, 2008 5:41 AM