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Former Member

contracts

customer has a contract till 7th march 2009.he wants to cancel 8th march 2008 ie today what do i do.please answer in detail.

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2 Answers

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    Former Member
    Mar 08, 2008 at 06:33 AM

    Hi

    Go to the contract VA42. Then at the header level contract details tab, put the to date as current date and give the contract cancellation reason.

    Also do this at item level. Save the contract. Now if after cancellation you have configured the cancellation credit memo, then credit memo will be generated. If not then manually create credit memo reference to the invoice. then bill the credit memo to credit back the customer money.

    Hope this helps.

    Kind regards

    sandeep

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    Former Member
    Mar 08, 2008 at 06:39 AM

    Hi Sourav,

    Use the Cancellation Rule with the contract Profile.,

    Rgds/Aravinda

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