User is missing the EPM right-click menu

[former_member531615]

I have a user who doesn't have the EPM menu when she right clicks within her EPM worksheet. It happens on any EPM worksheet, blank or server report.

I have checked her settings against a colleague who doesn't have the issue and they are the same. Her user profile is correct and her excel settings are the exact same as users who don't have the issue. I have tried uninstalling the EPM Add-in and re-installing it which didn't make a difference.

I am at a bit of a loss on finding the cause and solution.

Any help would be greatly appreciated.

We are using version 10.0 SP22 Patch 2 .NET 3.5 build 9240

[Marc_Kuipers]

Hi Christopher

https://service.sap.com/sap/support/notes/2301703

You should try to upgrade to SP30, as SP22 is quite an old release

Marc

[former_member186338]

To my mind SP26 can be fine to solve the issue. SP30 has some new issues...

For SP26 with NET 3.5 old member selector will be used (same as with SP22)

[former_member186338]

Version of MS Office used? Full details.

Try to reinstall the office.

[former_member531615]

We are using Excel 2013 (15.0.4971.1000) 32 bit which is part of Microsoft Office Prof Plus 2013

All our users are on the same version.

We are due to update to the latest SP in Feb but if this was causing the issue I would expect all users to suffer the same issue as all users are on the same version.

[former_member186338]

If you read the note https://service.sap.com/sap/support/notes/2301703

you will see that the issue hapens under specific conditions (multiple workbooks open).

[former_member531615]

The problem is still present even when right clicking on a blank workbook, there is just no EPM menu.

We have now tried everything, Uninstalling EPM Add-in then reinstalling. We have also tried uninstalling Microsoft Excel and re-installing.

All other users are fine. I have even logged into BPC on the users machine and I also lose the right click menu so it is something on her settings causing it.

All settings BPC/EPM/Microsoft are same as other users when compared.

Note when affected user logs into EPM via my machine, she does have the right click menu so it is not user specific.

We are on SP22 currently but other users also on same SP22 dont have a problem.

I'm at a loss now as to what else to try. Is there an insert member short cut or other way to get Insert member option besides the right-click menu??

[JohnL]

Hi Christopher,

Have you tried with the latest version? SP32?

[former_member531615]

Hi John,

I haven't. Support pack updates are delivered company wide to all BPC/EPM users not to individual users and as all other users are on the same SP level as the user with the issue it would indicate that this isn't the cause of the problem otherwise all users would have this same issue or at least some of them.