Skip to Content
avatar image
Former Member

User is missing the EPM right-click menu

I have a user who doesn't have the EPM menu when she right clicks within her EPM worksheet. It happens on any EPM worksheet, blank or server report.

I have checked her settings against a colleague who doesn't have the issue and they are the same. Her user profile is correct and her excel settings are the exact same as users who don't have the issue. I have tried uninstalling the EPM Add-in and re-installing it which didn't make a difference.

I am at a bit of a loss on finding the cause and solution.

Any help would be greatly appreciated.

We are using version 10.0 SP22 Patch 2 .NET 3.5 build 9240

Add comment
10|10000 characters needed characters exceeded

  • Get RSS Feed

2 Answers

  • Nov 29, 2017 at 03:31 PM

    Hi Christopher

    https://service.sap.com/sap/support/notes/2301703

    You should try to upgrade to SP30, as SP22 is quite an old release

    Marc

    Add comment
    10|10000 characters needed characters exceeded

  • Nov 29, 2017 at 02:41 PM

    Version of MS Office used? Full details.

    Try to reinstall the office.

    Add comment
    10|10000 characters needed characters exceeded

    • Former Member

      Hi John,

      I haven't. Support pack updates are delivered company wide to all BPC/EPM users not to individual users and as all other users are on the same SP level as the user with the issue it would indicate that this isn't the cause of the problem otherwise all users would have this same issue or at least some of them.