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Former Member
Mar 07, 2008 at 11:21 AM

Error in Solution Manager - Service desk

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Dear all Hi,

i need your help please.

i try to create o service desk message from an ERP system -> Solution manager.

when i have SAP_ALL (for the user in the Solution Manager system) the message is created fine

and i can see it and proccess it fine.

when i take off SAP_ALL i get the following error : 'Because of error 513, no message was created in Support Desk System'., even though i have the following authorizations to the user:

SAP_S_RFCACL

SAP_SMWORK_INCIDENT_MAN

SAP_SUPPDESK_CREATE

SAP_SUPPDESK_DISPLAY

SAP_SV_FDB_NOTIF_BC_CREATE

can someone please help ???

thank you in advance.

George