Multiple Push Message on Device for SMP Kapsel Push

[krish4ugzp]

Dear Experts,

I have implemented Kapsel logon & Push notification and its working fine. But issue arrises when Android users clicking on 'Forgot Passcode' & doing the setup fresh. Due to this, multiple registeration ID is getting generated for the user as 'Forgot Passcode' is not deleting registeration ID in SMP for Android. Due to multiple registeration IDs, multiple push notification triggered for one user & they are getting multiple notification on their device.

Can you please help, how to resolve this issue.

Thanks

Kind regards,

Krishna

[krish4ugzp]

Hi,

Please help, if you have any clue to resolve this?

Thanks

[grabz]

Hi Krishna,

I think you should add the deleteRegistration method of the sap.logon.core to be triggered once the Forgot Passcode happens.

You can find its documentation here: https://help.sap.com/doc/3f9b228508c8481798df1ea12b8d99a6/3.0.15/en-US/api/sap.Logon.Core.html

Let us know if it helps.

Ákos

[krish4ugzp]

Dear Akos,

Thanks for the answer. I already tried this method before raising it on SCN. But, I am unable to use method sap.Logon.core.deleteRegistration on enterPasscode.view.js (from smp.logon -> view) as its saying, method is unidentified.

Thanks

Krishna