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Former Member

Receiving error Name not found calling external object function

I am an end-user and the system I am using is giving error "name not found calling external object function createitem at line 940 in clicked event of object. I know we are using PowerBuilder and I am just trying to understanding why we are getting this issue. Does this have something to do with calling another application. As I am being told this has to do with Outlook.

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4 Answers

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    Former Member
    Dec 01, 2017 at 04:03 PM

    Chris,

    I understand as end-user I can't solve the problem. I was trying to determine what would be causing this issue as development is looking into this matter to find a solution. Is there any know issues with PB using Outlook to send emails within a Citrix environment.

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    Former Member
    Dec 01, 2017 at 01:55 PM

    Hi Krista;

    This is a programming error and one that you cannot diagnose as the application user. You would need to get a PB developer involved to get to the bottom of this issue.

    Regards ... Chris

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    Former Member
    Dec 01, 2017 at 04:47 PM

    There are many ways (techniques) that a PB application can interface with MS-Outlook. It also depends on the PB version you are using as well. So its really hard to do anything useful unless your looking at the actual PB code itself. I can fully understand & appreciate your frustrations though.

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    Former Member
    Dec 01, 2017 at 09:03 PM

    Maybe the citrix installation is missing Outlook?

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