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Entering multiple documents in license is not possible

Nov 30, 2017 at 10:18 AM

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Hi experts,

We recently upgraded our GTS installation and are now on this version.

Release: 740 Final Release

File Version: 7400.3.11.1129

Build: 1735112

Patch Level: 11

Hotfix: 1

Since this upgrade it is no longer possible to enter multiple documents in a license. I explain: we have set up licenses with attribute document number. Hence the license will not get auto-assigned. The user has to enter the document himself. Since the upgrade it is no longer possible to click on the + button and then just paste e.g. 5 documents, which is annoying.

The same goes for other attributes like e.g. the country code. In the past I would just click on + and then past a whole series of countries. Now I have to click multiple times on the + button.

Anybody seen this and is there a fix? Thanks!

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4 Answers

Mouaz BEN REDJEB Dec 05, 2017 at 05:07 PM
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Hi Corinne,

"Release 740 Final Release" does not look like a version of SAP GTS, but rather a Netweaver or ABAP component.

SAP GTS components are named SLL-PI (ECC plug in) and SLL-LEG (GTS add-on) and these are the GTS components that can be upgraded.

Having said that, are you sure one of the above components has been upgraded ? From which version to which version ? When upgrading, have you installed the latest SP?

In the customising, could you please check the license types settings. For the attributes like document, countries, etc... is it setup to have multiple entries ?

Regards.

Mouaz BEN REDJEB

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Corinne Stevens Dec 06, 2017 at 04:37 PM
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Hi Mouaz,

I checked with the Basis team. Our GTS is 10.1 SP (support package level) 24. It was the support package level that was upgraded - we were already on 10.1 - but I don't know what our previous version of the SP was.

In the customizing the licence type is set to have multiple attributes. Always has. And the license still does that - I can perfectly enter multiple e.g. partners. It's the way you add data to those attributes that has changed, as described above. In the past you opened a new line and then copy/pasted 15 lines. Now there is only 1 line and it doesn't "expand" automatically anymore.

Thanks for your further comments!

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Corinne Stevens Dec 07, 2017 at 09:40 AM
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ok, thanks Mouaz!

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Mouaz BEN REDJEB Dec 07, 2017 at 09:05 AM
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Thanks Corrine for the clarification.

So it is not a problem of customizing but rather a "copy-paste" issue... I have checked on a GTS 11 and I am able to copy-paste multiple values and the license attributes list gets expanded automatically to "paste" all the values...

May be you should be looking for an OSS note (I personally couldn't find any...) or (I guess) you should raise an OSS incident for this issue...

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