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Former Member

Work Manager 6.4.1 with ESRI network error message

I use SMP SDK 3.0 SP15 PL13 to generate a WORK MANAGER iOS client, integrated with ESRI SDK 10.2.4, xCode 8.3.

After generating the IPA and install it on my iPhone 7 device(iOS 10.2.1), the initial sync with SMP server is successful. But when I open the location tab, an error message appear to me.

I have enabled the WLAN usage in my device for this app. Can any one let me know what is the root cause of this issue?

Thank you!

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3 Answers

  • Dec 01, 2017 at 03:11 PM

    Hi Jean,

    Is there any restriction on your VPN network? It is possible that it is not allow to access the internet.

    Regards,

    Chung

    SAP Product Support

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  • Dec 01, 2017 at 06:24 AM

    Hi Jean,

    Please verify settings->Privacy->Location Services(Check for Agentry Application) are activated in your iPhone.

    Regards,

    Sravanthi.

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    • Former Member

      Hi Polu,

      Yes, I have manually activate the location service for this Agentry Application. I Set the Location Service Enabled for this application while using.

  • Dec 04, 2017 at 04:06 PM

    I believe there was an issue with the ESRI component with how it attempts to confirm network connectivity. If I recall correctly it was trying to hit a specific website that when accessing from a non-US location would not correctly connect. I think the domain name changed when outside the US. If you have the ability to connect to a North America VPN location and try to see if that works it would help confirm if that was the problem or not.

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