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Returns order open status

Former Member
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Dear All

Scenario:

Return order is created without reference to any order then credit memo has been created.After cancelling credit memo the return order remains open.

How to change the status of return order to closed.

After assigmment of reason of rejection status becomes being processed.

The order couldnt be deleted.

The item category of order is REN.

Please suggest how to change the status of order to closed.

Thanks In Advance.

Goutam

Accepted Solutions (0)

Answers (4)

Answers (4)

Former Member
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hi

i just dont understand the scenario at all

first creating a returns order with out reference dosent make any sence

then after creating a credit memo with ref to returns again cancelling it,,can you just tell me in what type of business process is it used

then why to create a returns order if ur scenario is to cancle it

but if this is ur scenario

go in change mode of returns order and place a reason for rejection for that material

by doing this ur status will be completed

keep reason for rejection for all the materials in that order

then only the status will be completed

regards

ravi

reward if help ful

Edited by: ravi chandra on Mar 31, 2008 12:58 PM

Former Member
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Hi goutam pattanaik

Once the fi document is raised you can only revrese the document. In reverse process the RE (returns for credit is raised with reference to the order not with ref. to return delivery.

So you cant delete the document you can assign reason for rejection.

you cant change status now.

Hope it will be helpful

Bye

Sreedhar

Former Member
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Hello,

check the return order status form the document

Environment --> Status overview. There you will be able to find the details. Also check for the incompletion log.

Prase

Former Member
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Hi

Are there any o/ps remaining unprocessed. When u reverse credit memo, is the accounting document reversed and credit memo deleted.

Kind regards

sandeep