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Unable to save emails in the sent items folder

Hello All,

I am facing a problem when I try to send a document via email.

I use the coontext menu and click on send to.

I type in the person's ID and enable the check box "save in sent items".

I click on send

I get an error message "Message has been sent, but could not be saved in the sent messages folder; check the mail server entry in your user mapping data."

I am able to receive the mail.

The email has been configured properly as the mails are flowing.

I have checked the user mapping and that is also fine.

Could someone tell me what the problem is? Is it a portal configuration problem or exchange server configuration issue?

Best Regards,


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  • author's profile photo Former Member
    Former Member
    Posted on Mar 19, 2008 at 07:06 PM


    Did you get the solution for this problem. I too facing the same issue. Please let me know if you have the answer.


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