on 02-29-2008 3:45 AM
Hi Experts,
I want that if a person goes on leave some one else should get the workitem in his inbox without any further change in the agent assignment .
And this should be dynamic i.e. when the person goes on leave the other person should start getting workitem in his inbox .
Is there a way of delegation of authority like this ?
thanks in Advance ,
Naval Bhatt
Hi ,
use the following ,
1. Dead line monitoring
2. Personal Substitute in Workflow
for help please refer
http://www.saptechnical.com/Tutorials/Workflow/Substitute/Substitute1.htm
Reward for useful tips.
Richard A
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Use Function Module
RH_UPDATE_SUBST_LIST_SERVER
To maintain substitute if user forgot to set substitute before going to leave. Data is stored in table HRUS_D2. Please note only workitems are sent.
Thanks
Arghadip
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