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Former Member

Multiple condition records for one customer

Hi,

I want to issue one output type to one recipient (customer) with three different transmission mediums (1, 2 and 5). But I can only create one condition record one time for a customer.

How can I create more than one cond rec for the same customer?

Thanks!

Jessica

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3 Answers

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    Former Member
    Feb 28, 2008 at 03:32 PM

    Hi,

    I think you can maintain three diffrerent output condition records for the same customer. But for tht output condition type do not acivate exclusion field. Then it will execute all three condition records at a time.

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    • Former Member

      Hi Sankar,

      ok, I'll remove the exclusive flag, but still I'm not able to enter more than one record for one customer. I get the error message "The condition record entered already exists" (Message no. VK 065).

      Have you ever been able to enter more than one record for one customer?

      Jessica

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    Former Member
    Feb 28, 2008 at 04:59 PM

    hi jessica,

    u'll be creating different condition type for each output type. so for each condition type u can create condition record seperately.

    regards

    shankar

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    • Former Member

      Shankar,

      can you please tell me more in detail where I can create several condition types for one output type?

      Is a condition type not the same as an output type?

      Thanks.

      Jessica

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    Former Member
    Mar 04, 2008 at 02:33 PM

    Hi Jessica,

    You may need to duplicate output condition types by transmission medium. We have done the same for printed, faxed and e-mailed output types. It's a bit more maintenance, but it let's you control what outputs are sent and thru which type of medium.

    Kind regards,

    Filip.

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    • Former Member Former Member

      Could you explain this "Contact Person" thing a little more?

      The contact person only has the option of 1(one) Communication method, so it does not seem this will work for Jessica's requirement to provide multiple outputs (ala fax and email and print)

      Are you then doing something in the Driver Program to provide the multiple outputs based on Contact person ?