Scanned image in Browser is not getting refreshed

[Former Member]

Hi

We are facing a strange issue. We have scanned an invoice and this is stored in the R/# system. Now when the user clicks on a scanned image the user gets a scanned document that he has opened previous to this. Now once h closes this and again clicks then he gets the correct scanned image. This is being experienced by only a handful of users. I think it might be some Browser related issue. Can anyone throw some light how to solve this issue.

No experts on this topic

Any answer will be highly appreciable.

Thanks

Arghadip

Edited by: Arghadip Kar on Feb 28, 2008 9:03 AM

[Former Member · Accepted solution]

You can try this...

Delete your temp folder files and delete all the data on the folder which you have defined during defining data carrier in DC10

Niranjan

Award if useful

[Former Member · Accepted solution]

What do you mean by DC10? This question might sound novice but can you be a little more brief.

Thanks

Arghadip

[former_member845166 · Accepted solution]

Hi,

In DC10 we define the document type and the default application to open that perticular documents. for ex document type images and default application type JPEG etc.

. now whenever you create any document with Doc type and attach the documents and after try to view the documents system will treat the originals as images of type JPEG and try to open with the workstation application like paint, image viewer

I hope your doubt clear abt dc10.

regards

shiv

[Former Member · Accepted solution]

Thanks for the good explanation but how can this explanation fit into this question.

I think this is a global setting and if this was an remedy it would have affected all the users. In my case this is experienced by only some users.

Thanks

Arghadip