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Former Member
Feb 27, 2008 at 06:05 AM

Cisco CTI integration

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Hi Experts,

I have a very good architecture and landscape knowledge of CTI. But I need to know where to start the config settings. Can you give me a doc on series of steps to set up the integration between Cisco ICM/UCC with SAP CRM via 3rd party connector. I am new to this. So give me good guidance.

Thank you,

John