Skip to Content
avatar image
Former Member

Ticket overview screen in HTML5 and RUI

Hi,

I have created addition section and added some fields under Ticket overview screen in HTML5 using KUT (adpat), however same has not been visible in RUI screen(end user screen), please let me know am I missing something?

Regards,

Chandra

Add comment
10|10000 characters needed characters exceeded

  • Get RSS Feed

3 Answers

  • Best Answer
    Dec 07, 2017 at 12:08 PM

    Hello Chandra,

    Hope you are doing great.

    In order to edit the layout of RUI, instead of using a URL, you can just follow the steps provided by me in the below SCN Tread, there I have attached some screenshots for better comprehension :)

    https://answers.sap.com/questions/200508/ui-layout-differences-in-html5-and-fioriclient-wit.html?childToView=200736#answer-200736

    In case this answer satisfy your request, do not forget to mark it as complete

    Thanks and Regards

    Gabriel Brage

    Add comment
    10|10000 characters needed characters exceeded

  • Nov 28, 2017 at 03:16 PM

    The ticket object uses different floorplan for Responsive UI and HTML5 UI. So changes made in in HTML5 UI will not be reflected in RUI.

    To make adaptations specific to Responsive UI, please login to HTML5 UI via this url:

    https://myxxxxxx.crm.ondemand.com/sap/public/ap/ui/repository/SAP_UI/HTML5/client.html?app.component=/SAP_UI_CT/Main/root.uiccwoc&rootWindow=X&redirectUrl=/sap/public/byd/runtime∼ulateRUI=true

    Please note the ∼ulateRUI=true parameter at the end of the URL.

    or


    Please select the Launch HTML5 from RUI and then make changes

    Add comment
    10|10000 characters needed characters exceeded

  • avatar image
    Former Member
    Nov 28, 2017 at 04:25 PM

    Hi,

    I have tried using 'Launch HTML5' from RUI and try to add section, I can add section but couldn't see any fields to add like

    1. Cause category

    2. Severity

    3. Date

    etc..

    Please let me know if I miss anything?

    Regards,

    Chandra

    Add comment
    10|10000 characters needed characters exceeded

    • Hi Chandra,

      Have you tried to add these field in the header?

      You need to add the fields in the header and after that drag and drop them to specific section.

      Regards.