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Sending Reminder E-mail When a task is pending for approval in MDG

Nov 27, 2017 at 03:27 PM

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Former Member

Hi Experts,

My requirement is to send a reminder e-mail to the approver, if a task is pending for his approval beyond the SLA mentioned in the hours of completion in the BRF+ decision table. For example, The e-mail should be triggered to the approver till he approves after completion of the SLA of 1 hour.

Can anyone explain me in detail on how to set this to send e-mail notification based on the ‘Hours to Completion’ to approvers external e-mail address. Also, please let me know if I need to do any additional configuration in MDGIMG->General Settings->Change Requests-> Create Change Request Type-> Service Level Agreement for Change Request Types.

I have already gone through the approaches of sending email notifications using sub workflow & extended notifications, but our requirement is to achieve this through the field: Hours to Completion.

Appreciate your help on this.

Best Regards,

Reshma

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1 Answer

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Former Member Dec 11, 2017 at 07:16 PM
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Hi.
I have the same problem.
Can someone help us?
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