Skip to Content
avatar image
Former Member

Sending Reminder E-mail When a task is pending for approval in MDG

Hi Experts,

My requirement is to send a reminder e-mail to the approver, if a task is pending for his approval beyond the SLA mentioned in the hours of completion in the BRF+ decision table. For example, The e-mail should be triggered to the approver till he approves after completion of the SLA of 1 hour.

Can anyone explain me in detail on how to set this to send e-mail notification based on the ‘Hours to Completion’ to approvers external e-mail address. Also, please let me know if I need to do any additional configuration in MDGIMG->General Settings->Change Requests-> Create Change Request Type-> Service Level Agreement for Change Request Types.

I have already gone through the approaches of sending email notifications using sub workflow & extended notifications, but our requirement is to achieve this through the field: Hours to Completion.

Appreciate your help on this.

Best Regards,


sla-1.png (19.1 kB)
brf.png (58.8 kB)
Add comment
10|10000 characters needed characters exceeded

  • Get RSS Feed

1 Answer

  • avatar image
    Former Member
    Dec 11, 2017 at 07:16 PM
    I have the same problem.
    Can someone help us?
    Add comment
    10|10000 characters needed characters exceeded