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Former Member

MS Outlook email configuration for Incident life cycle workflow WS00500001

Hi Experts,

I have activated the incident life cycle workflow WS00500001 and it is being triggered whenever new incident is getting reported in system. as per standard workflow design, all the email notification and work item goes in SBWP only.

my requirement is

  1. Incident manager is to be notified through MS outlook email with hyperlink in its body so that on click, manager can be directly redirected to NWBC where he can review the incident.
  2. i also want to attach PDF document (initial incident details) in MS outlook email so that even without going to NWBC, manager opens the attachment and can get the high level incident details.

kindly suggest me if any configuration is to be done in SPRO for these two points.

Thanks & Regards,

Jagesh

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3 Answers

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    Former Member
    Oct 20, 2016 at 09:06 AM

    Hi Jagesh,

    I too have same requirement. I am new to EHSM technical and my customer needs different level of approval too.

    We are trying customize the workflow and Incident Management process.

    Could you please update me if you get help from our team.

    Thanks,

    Setty

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    Former Member
    Oct 21, 2016 at 10:29 AM

    If it is to be notified via email you would have to adapt and copy the workflow to a new one. Also change the SWE2 settings.

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    Former Member
    Dec 07, 2016 at 07:54 AM

    Hi,

    Soumya (dada), workflow copy is to be done that is correct, but the challenging task is to get the PDF details at runtime (before workflow gets triggered) and use this PDF content in customized workflow step for sending it in email attachment.

    let me now if you want more technical details, i have done it successfully.

    Thanks for ur time and reply.

    Regards,

    Jagesh

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    • Hi Jagesh,

      If you have a working solution, please close the thread.

      Of course it would be really great if you could share your solution with the community!

      Thanks and kind regards

      Mark