ABAP With CRM

[Former Member]

Hi Guys,

I am an ABAP consultant, I am getting lots an lots of requirement which need Abap + CRM , can anyone of you please send some documents regarding CRM, I mean what all is required to learn CRM in ABAP.

Thanks,

Rajeev !!!

[Former Member]

Check this link for ISU

http://help.sap.com/saphelp_utilities472/helpdata/en/c6/4dce68eafc11d18a030000e829fbbd/frameset.htm

go through these links for CRM

http://en.wikipedia.org/wiki/Customer_Relationship_Management

http://en.wikipedia.org/wiki/CRM

http://www.crm2day.com/

http://www.thearling.com/

Regards

[Former Member]

SAP CRM

Its a module which focus more on the customer focus and relationships maintained between the customer and the client.It focus more on various channels like Portal,Internet Sales,Telesales,Mobile Sales etc..

.CRM provides us with a 360 degree view of the customer.

2.In R/3 System we have the departmentalised approach and so for example if we need to get an information like "I have a 15 year old customer who likes Red Ferrari" its possible only in CRM and not in ERP.To be more clear,

Check out this link:

http://www.ebusinessteam.com/article.php?search=CRM%20and%20ERP:%20Two%20Worlds%20Apart,%20Two%20Wor...

Read following,

3.ERP tries to build basis informational kernel for support of almost all operational and financial corporate process.CRM focuses on ways customers can be directly contacted .CRM can procatively identify and obtain better knowledge of requirement and needs of and successfully respond to the customers preference.

4.CRM is a business strategy supported by numersous system rather than system itself like ERP.New departments like marketing and custgomer interation centers came into play.

Check the below links :

http://help.sap.com/bp_crmv340/CRM_DE/BBLibrary/html/BBLibrary.htm

/message/1863167#1863167 [original link is broken]

http://www.ixos.com/local/es/home/products/pro-integration/pro-integration-crm/pro-integration-crm-s...

http://wiki.ittoolbox.com/index.php/Topic:MySAP_ERP

http://www.cadservices.nl/site/cadservices/28/27/Designer_mySAP_PLM_2005.pdf

http://www.unevoc.unesco.org/southernafrica/8-km/SAPKW_SolutionBrief.pdf

http://help.sap.com/saphelp_erp2005/helpdata/en/06/4f220a51d173478a0d60f01645d914/frameset.htm

http://help.sap.com/saphelp_erp2005/helpdata/en/6a/0e1d3ba1f2ab13e10000000a11402f/frameset.htm

Regards.

[Former Member]

Check the list of CRM Tables;

BUT000 : BP: General data - Contains Business Partner Number, Partner Category, Partner Type, First Name, Last Name etc.

BUT020 BP: Addresses

BUT050 BP relationships/role definitions: General data - Contains Relationship, Partner Number (PARTNER1), Relationship Category

BUT051 BP Relationship: Contact Person Relationship Similar to

BUT050 additionally contains Contact Person's Address data

BUT0BK Business Partner: Bank Data & Details BP Number, Bank Key, Bank Country Key, Bank Account Number

BNKA Bank Master Data

BUT100 BP: Roles

ADR2 Telephone Numbers (Business Address Services)

ADR6 SMTP Numbers (Business Address Services) - Contains Email – Id of the BP.

ADRC Addresses (Business Address Services) - BP's Complete Address Details- City, Country, Post Code, District,

Street, Title No Etc

TSAD3T Table containing the Title text against a Title No.

COMM_PRODUCT Master Table for Product

CRMM_BUAG Master table for Business Agreement

CRMM_BUAG_H Header Data for Business Agreement such as Tax Category, Tax Characteristic, Form key, Business Agreement Class. Data in this table correspond to ISU

CRMD_OPPORT_H OPPORTUNITY HEADER DATA

CRMD_ORDERADM_H Contains the Header Information for a Business Transaction.

Note:

1. It doesn't store the Business Partner responsible for the transaction. To get the Partner No, link it with

CRM_ORDER_INDEX.

2. This table can be used for search based on the Object Id(Business Transaction No).

CRMD_OPPORT_H OPPORTUNITY HEADER DATA

CRMD_CUSTOMER_H Additional Site Details at the Header Level of a Business Transaction

CRMC_PROC_TYPE Master table Business Transaction Type

CRMC_PARTNER_FCT Definition of Partner Functions

SCPRIOT Priorities for Activities with priority text.

CRMC_PROC_TYPE_T Text for a transaction type

CRMC_ACT_OBJ_T Objective Number and Text for Activities

TJ30T All the status code and text

CRMC_PR_ASSIGN : Transaction Type and its Transaction Type Object.

IBIB : Installed Base/Ibase

IBIN : Installed Base Components

Activities:

CRMD_ACTIVITY_H Activity Header table

CRMD_ACTIVITY_I Activity Reporting: Activity Line Item Extension

CRMD_TM_ACTIVITY Activity reference

Lead:

CRMD_LEAD_H Lead Header table

Opportunity:

CRMD_OPPORT_H Opportunity Header table

Reward points if it helps.

[Former Member]

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