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Former Member
Feb 21, 2008 at 03:34 PM

Inbound for Service ticket creation


Dear all,

An inbound FM being triggered for Service ticket creation which those info are coming from legacy system.

My requirement is, at the end of the inbound processing, i need to send back the newly created SAP ticket number back to legacy.

I found that during the Inbound FM execution, it just hold a new GUID where the actual ticket number has not been determined/populated yet (i noticed, actual SAP ticket number will only be populated after the execution of Inbound FM). For this case, i can not get the new SAP ticket number send back to legacy during the Inbound processing.

Do you have any ideas on how can i get the newly created SAP ticket number during the Inbound FM execution?

Your comments are highly appreaciated.

Thanks in advance.