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author's profile photo Former Member
Former Member

Inbound for Service ticket creation

Dear all,

An inbound FM being triggered for Service ticket creation which those info are coming from legacy system.

My requirement is, at the end of the inbound processing, i need to send back the newly created SAP ticket number back to legacy.

I found that during the Inbound FM execution, it just hold a new GUID where the actual ticket number has not been determined/populated yet (i noticed, actual SAP ticket number will only be populated after the execution of Inbound FM). For this case, i can not get the new SAP ticket number send back to legacy during the Inbound processing.

Do you have any ideas on how can i get the newly created SAP ticket number during the Inbound FM execution?

Your comments are highly appreaciated.

Thanks in advance.

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  • author's profile photo Former Member
    Former Member
    Posted on May 21, 2008 at 07:16 AM

    cud u plz tell me function module ur using for inbound process for creating service ticket..

    thanks in advance ..

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