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Create incidents from diferent channels

Nov 28, 2017 at 12:20 PM

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Former Member

I need to save a field "channel" when create a new message (ZMIN) from SM_CRM transacction, with values like "mail", "phone", "SAP"... etc.

I would like to know if it posible to add this field in WebClient UI and filter it when find all processed messages.

Thanks.

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