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SRM:SOIN column Internal recipient is populated when the approval is done by the Approver

Nov 28, 2017 at 07:20 AM

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Former Member

Hi All, I have one issue,where when the Approver approves his workitemid through offline approval the status of the shopping cart is not changed to Approved.

On checking the transaction-SOIN the column internal recipient is populated with" " whenever the that column is populated there is some problem with the approval. It is happening occasionally for few users no attachment is added.Not sure what could be the reason.

MIME1:

MIME2:

soin.jpg (241.3 kB)
mime1.jpg (122.2 kB)
mime2.jpg (74.2 kB)
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3 Answers

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Former Member
Nov 28, 2017 at 09:37 PM
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Hello Dhinesh,

Are you using synchronous or asynchronous process? Usually system tries to forward emails to internal recipients when detects an error.

I recommend you to use synchronous processing, as this happens right after the response is captured in SRMserver and is less likely to face errors. See more details here.

Regards,
Mateus

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Former Member Nov 30, 2017 at 03:07 AM
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Hi Mateus,

We are using synchronous process only.Where to determine the error,I mean which transaction I can determine the root cause.

Thanks.

Dhinesh.T

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Jozsef Hegyi
Dec 04, 2017 at 04:07 PM
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Hello Dhinesh

sapconnect inbound trace would helpfull here. You can see the used inbound processing. I suggest

to check the class which you can see is called as inbound processing.

Best regards

JozsefH

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