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Create new customers for the posts coming from Facebook & witter in c4c

Nov 27, 2017 at 08:49 AM


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Hi SAP C4C Experts,

I am integrating Facebook and Twitter with SAP C4C.

Client requirement is to import messages from Facebook and Twitter and create customers, if the customer doesn’t exist in SAP C4C and create ticket manually if required.

Please some one can advise how to achieve.



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1 Answer

Prasanth Sarma Aryasomayajula
Nov 27, 2017 at 03:15 PM

If your system has been configured to support e-mail as a channel for individual customers, then each time an individual sends an e-mail which results in a new ticket, the system automatically creates an individual customer record based on the e-mail address of the individual.

You Might Want to refer : Enabling E-mail Channels and Social Media Features for Individual Customers

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