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Former Member
Feb 20, 2008 at 03:54 PM

SDN eLearning Process needs to change


Ok I'm going to rant a little bit about the SDN eLearning content creation and hosting process. Some of this is behind the scenes stuff, but it ultimately effects every user of SDN.

I've always wanted to do more video based content. I feel that it is an excellent way to demonstrate the useage of coding tools and the product itself. However the process for submitting an eLearning to SDN takes at best weeks and somethings months before it gets posted to the public. This makes it completely unusable for any type of regular video blogging. For the most recent Video Blog series that NetWeaver PM did we had to upload our videos to SAP's Temporary Download Service (100 days max) while we wait for the permanent hosting on SDN.

This is why I was happy to try out the service last year. It make instant posting possible. Unfortunetely the size and resolution limitations aren't really sufficient to showing coding and complex screens in details.

So SDN can support the larger size needed, but the process seems broken. To make matters worse, all the older videos used to be produced in an SDN provided tool called knowledge composer. This provided a unified look and feel, but now causes the technical problem that all the older vidoes can't be viewed in IE7. The content authors now get the questions as to why the content can't be viewed. I don't know who is going to do the work of converting all these old videos?

To fix the problem of the Knowledge Composer, we now don't have any tool to format the output. Our team in US PM uses Camtasia 4 while other groups use Captiva or different versions of Camtasia. This creates different looks for the eLearnings. There also aren't good guidelines as to the video format, size, compression options, etc.

So in the end I have a wish list of things I would love to see around eLearning:

1. We need a faster way to get videos available

2. We need to address the older videos that can't viewed in newer browsers

3. The videos need a download option for people with low bandwidth to be able to view them offline.

4. The resolution of the video itself needs to stay at 1024x768 minimum otherwise the level of detail is not good enough for eLearning- also must support the lenght of an hour+ (also speaks to download ability).

5. We need guidelines on formatting or a common tool

I welcome other suggestions from frequent users of the eLearning area of SDN.