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Error in Lead Confirmation from C4C to Hybris Marketing Cloud

Nov 24, 2017 at 05:48 PM


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Dear Expertss,

I am facing an error message when the Lead Confirmation is going back from C4C to Hybris Marketing Cloud through SAP Cloud Platform Integration. The Lead is coming from Hybris Marketing Cloud and the message is green.

In C4C I have following error message:


The target system encountered an unexpected condition which prevented it
from fulfilling the Web Service call.


Check the error context to see whether the target system has sent more
details about this problem situation.

In general, you have to look at the error or log protocol of the target
system or contact the Web Service administrators of the target system to
clarify whether this is a problem within the Web Service provider or it
is caused by some invalid data sent by the Web Service consumer.

In CPI I have following error message:

As I have mentioned the message from Ymkt-CPI-C4C working fine but when confirmation is going back it is triggering error. I have checked with Certificate and Basic settings in Receiver of IFlow but the result is same.

**the Odata service CUAN_*DOCUMENT* is added in a communication arrangement in Ymkt, and working from POSTMAN tool.

Could you please guide where it is going wrong?

Thanks, Krish

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1 Answer

Best Answer
Sharad Dixit
Nov 27, 2017 at 06:52 AM

Hi Krish,

Can you add protocol https:// before the hostname and try again?


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Hello Sharad,

It works after I have added https:// in front of the URI. +

Thanks a lot for your input. The SAP Documentation is misleading, here it says so:

Link: Integrating SAP Hybris Marketing Cloud 1711 with SAP Hybris Cloud for Customer Using SAP Cloud Platform Integration

It would be nice if it is corrected. @Shabana Ansari , could you please check that also?

Regards, Krish

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Hi Krish,

Thanks for feedback. I'll take this forward.