Hi,
We are using SAP CRM Webclient as UI for backend ISU system to achieve Utility specific Customer service scenarios. There are lot of Enhancements happening in ISU Backend processes.
My question: How do we realize these enhancments in CRM IC Webclient? Does every enhancment done in backend requires an UI enhancment in IC Webclient? This will be a too much technical enhancments. Is SAP CRM IC Webclient designed this way ?
Please guide.
Thanks,
Shaik