Customer Material info records in CRM

[Former Member]

We maintain a customer description of material in VD52 in R/3.

Now we downloaded the materials to CRM5.0.

Now we cant see the customer material description in CRM. we can see the short text of the material master record.

CRM Guys do you have the knowledge where the customer material description is stored in CRM.(tables or Fields)?

When we are debugging we can see the description while CRM is processing the BDOC but we cant figure where it is getting stored in CRM.

the requirement we have is when the user is trying to create sales orders using the ISA channel the customer's description should appear instead of the short text from the material master record

So we are trying to figure out where this data is stored in CRM

Edited by: vijay krishna on Feb 19, 2008 8:56 PM

[Former Member · Accepted solution]

Hi

The product information in CRM is stored in the following tables SUS_PR_DES_HIST

SUS_PR_DESCR

SUS_PR_DES_HIST

SUS_PR_DESCR

TTED_PRODUCT_COM

TTED_PROUSAG_COM

pl do reward points if helpful

Regards

Dinaker vikas

[Former Member]

Hi,

Are you seeing the Cust Mat info record added as relationships on the product master on the "Custr/Distr. Chain" tab?

thanks

Ravi

[Former Member]

Thanks Ravi,

I am seeing the customer Mat info record added as relationship on the product master on the Custr/Distr chain tab but the description tab is empty.

I cant see the customer description entered in R/3 in the CRM screen

Can you please let me know how I can transfer the customer description entered in R/3 to CRM

[Former Member]

Hi,

Were you able to resolve this ? Please share the resolution.

[Former Member]

Hi,

Download adapter object cust_mat_info and check whether description has come or not??

If helpful kindly reward me.

Thanks & Regards,

Anirban

[Former Member]

Hi anirbhan,

We have downloaded the adapter object cust_mat_info already.

Even then the description of the customer material info is not present in CRM.

Regards,

Vijay

[Former Member]

Hi,

Kindly confirm r u not getting any value for the field BP Product of tab Custr./ Distr. Chain?

Thanks & Regards,

Anirban

[Former Member]

Hi,

I am getting the value for the field BP Product of tab Custr./ Distr. Chain but the customer material description which we enter for the material in VD53 in R/3 is not getting transferred to CRM system

[Former Member]

Hi All

We are having exactly same issue, is there any update on this?

I have opened a OSS message to SAP for this, but if anyone has already found the solution, would you please share.

Thanks

Swapnil

[Former Member]

Hi,

Please check this table COMM_IL_PRDSCP

Regards,

Shanto Aloor

[Former Member]

Hi all,

SAP replied on this issue and it is clear that , this functionality is not supported by SAP.

See SAP's reply.

Hello Swapnil,

I checked the product master data in your CRM system and searched

relevant documents, I am afraid that the requested functionality

is not provied by standard. The developer had confirmed that

only the customer material id is downloaded to CRM from OLTP system.

The reason is that in the BDOC and in CRM there is no field to store

the description of the customer material number. So it is not posible

to exchange it. Because the datasets of CRM and R3 are not the same.

I am sorry for this negative answer. I attach note 11 which outlines howyou can create a development request so that this functionality may

be realized in the future. The only other option is to create your own

Bdoc type including the descrption field but this is quite a big

modification as you would also need to include mapping for the field.

Kind regards,

Vanessa Donegan.