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How to delete shopping cart created by other user/user left organization

Nov 27, 2017 at 05:27 PM

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Former Member

Hi Experts,

We are using SRM 5 classic scenario.

Shopping cart creator can modify and delete shopping cart.

We have lot of shopping carts about old open shopping carts for user that also left organization, so we need to have a way to clean up them.

Please provide your suggestion.

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1 Answer

Ricardo Cavedini
Nov 27, 2017 at 08:48 PM
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Hello,
Have a look at note 1507030. It has a report attached where it is possible to replace business parnters.
You can run it for affected documents and replace the invalid business partner to a valid one. Then, this new business partner will be able to exclude such documents.

Regards,
Ricardo

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Former Member

Thank you for your advice Ricardo.

We have access monitor SC 'BBP_MON_SC' but when we do click on 'DELETE SHOPPING CART' nothing happens.

Is there any authorization required in order to access this function??

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Hi Ritesh,

Actually, admin user would be able to delete shopping carts in status "error in transmission" only.

Regards,

Ricardo

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