on 02-19-2008 8:24 AM
Hi All,
since we have updated our NW2004s Portal to SPS 14 we have problems in opening files that are over 1MB.
In our repository manager we configured that all files > 1MB should be zipped.
And these files result to the error-message: File doesnot start with %PDF.
I think its an gzip problem, but how can I resolve this problem.
Not good in a productive environment.
Really thanks for helping me
Bye Steve
Hi Steve
According to SAP support this problem should be caused by the caching mechanism in IE 6.0. They have not yet provided a fix for us, but you could try if the problem persists with IE 7.0 or Firefox to see if your problem is the same?
Kind regards,
Martin Søgaard
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Hi Steve
SPS14 patch 1 solved the problem for us.
I found it here:
Note that this is a patch for WPC - not general KM.
Best regards,
Martin Søgaard
Hi all,
is it possible to try the following workaround:
Exchange of the concerned par-File (SPS 14) with the par-File form an
earlier SPS (maybe SPS 13) where opening PDF works.
Can someone give us the name of the par-file?
Thanks for helping
Steve
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Hi Steve
I dont know how that is possible (dont know what par-file to deploy in an older version), and Im quite sure that workaround would not be supported by SAP. I'd say you either wait for the solution in the note mentioned is released, or you apply the Web Page Composer patch, I mentioned, if you are using WPC (or you could try even though you dont use WPC, but again Im not sure that would help or is supported).
Please dont forget to reward all the answers with some points.
Best regards,
Martin Søgaard
Hi Martin,
thakns for answering me.
I know that its not supported from SAP to take older par-files.
But the option waiting for an SAP patch is not good for me,
because we have an productive environment and the user want to open their PDF Files.
Can someone give me the name of the par-file?
Thanks
Steve
Hi Steve,
This is a known issue. Check out sapnote 1146711 for more information:
Kind regards,
Ted
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Hi ,
we have still the same problem and running SPS 14 as well.
The problem exists in Firefox and IE (6.0 and 7.0).
Thanks for help.
Regards,
Tobias Arnold
PS: All PDF-files over ~600kb have the error.
Edited by: Tobias Arnold on Mar 3, 2008 8:43 AM
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Hi,
we have sometimes the same problem to open pdf-files independent from the filesize.
The solution is clearing the repository-cache (e.g. documents_fsContentCache)
Best regards,
Arnold Gallemann
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The repository manager setting is irrelevant; it doesn't affect the behavior as seen from the outside.
(Try the same PDF file in a FS repository, such as /etc).
The setting you're looking for more likely is in the J2EE -- you probably should configure PDF not to be server gzipped.
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Hello,
do you use an Apache as a reverse proxy?
Perhaps this might be the problem --> link
Hope it helps.
Regards,
Norman Schröder
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Hi Steve
I have encountered the same problem, and would like you really like to hear if anyone has got a fix for this problem.
We are running SPS 14 as well.
Regards,
Martin
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