Skip to Content
0
Former Member
Feb 18, 2008 at 10:16 AM

Regarding "Reported-By" field in service desk message through Notif_create

26 Views

Hi,

When I am raising the service message through Notif_create in solman with my userID and I am checking the same message through "CRM_DNO_MONITOR" its automatically not taking the "Reported-By" field.

But if I am raising the message through satellite system through my userid in satellite system and looking for the message (CRM_DNO_MONITOR) in Solman its picking the "Reported-By" field.

Can Anybody guide me with regards to this pecularity .

Do I need to have any configuration done to pick "Reported-By" field while raising message through Notif_create in solman

Waiting for the quick response.

Many thanks in advance.

Regards

Atul Anand