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Former Member

Best approach for handling a Repair business

Hi All,

A company provides Repair Services for various branded Products. The manufacturers send their Products for repair along with replacement Parts. The repaired Products are despatched back to the Original Manufacturer with details of Repair (nature of repair, Parts consumed etc.,). The Products are serialized and hence repair details has to be provided for each Unit of the Product.

After repair, Labour and / or Material Charges (billing) are claimed with the Manufacturer (the company may also use some of their own Parts for repair). Actual cost incurred for Repair is also to be determined.

Following metrics are to be taken care of:

Technician’s Performance in terms of no of units repaired per day, % Yield (Out of 100 Units, recovery is 80) Technician wise, Cost of Repair – Actual cost incurred for Repair / No of Units repaired

What would be the best approach to handle the above scenario in SAP R/3 v 4.7 ?

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1 Answer

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    Former Member
    Feb 18, 2008 at 12:37 PM

    Hi Rajkumar,

    you can use normal repair process and use DIP Profile



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    • Former Member Former Member

      Hi Satish:

      Would you please post your Repairs Procedure here? I have almost everything working except:

      1. The Service Order is not created automatically. It is created only after I manually add a Delivery sub-item in the Repairs screen.

      2. After TECOing the Service Order, the Outbound Delivery is not created automatically. I have to create it manually using VL01N.

      Aside from the Repairs Procedure, is there anything which has to be set in order to have the above two created automatically?


      Matthew Chau