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Former Member

How to send remainders to the customers?

Dear friend,

How to send remainders to the customers after 30 days, 60 days, 90 days after the goods delivery?



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  • author's profile photo Former Member
    Former Member
    Posted on Feb 17, 2008 at 06:55 AM


    If you want reminder of payment against goods delivery then use "Dunning procedure".

    Sometimes your business partners may fall behind on payments. You can send them a payment reminder or a dunning notice to remind them of their outstanding debts.

    The SAP System allows you to dun business partners automatically. The system duns the open items from business partner accounts in which the overdue items create a debit balance. The dunning program selects the overdue open items, determines the dunning level of the account in question, and creates a dunning notice. It then saves the dunning data determined for the items and accounts affected.

    You can use the dunning program to dun both customers and vendors. It may be necessary to dun a vendor if he or she has a debit balance as a result of a credit memo. If a customer is also a vendor, you can offset the account balances against one another.

    You use the following attributes to control the dunning program, and you can configure them according to the needs of your company:

    Dunning procedure:

    The dunning procedure controls how dunning is carried out by the system. You can define as many dunning procedures as you like.

    Dunning level:

    The dunning levels are calculated based on the number of days open items are in arrears. You can also have the system calculate the dunning levels based on the dunning amount or a percentage paid (sales-related dunning level determination).

    You can determine more than one dunning level per dunning procedure.

    Dunning areas:

    A dunning area is an organizational unit within a company code used for the dunning process.

    A dunning area can be a division or a sales organization. You assign a dunning area to an open item when you are posting. You can dun items separately by dunning area.

    Also see this link

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  • author's profile photo Former Member
    Former Member
    Posted on Mar 25, 2008 at 01:07 PM

    Instead of using dunning for this you can use correspondence. There is a SAP standard correspondence for sending notice to customers. You can create your own correspondence too.

    Pls assign points if you find this useful.

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