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SAP CRM IC - Multiple complaints in reference to a single billing document

Nov 23, 2017 at 11:42 AM


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I have created a complaint in reference to a billing document. The reference quantity can not be changed and is based on the full quantity of the billing document referenced.

The actual complaint may only be for a small number of units invoiced eg damaged on delivery. Credit memo is raised for the number affected eg 5 of the 10 billed.

The problem is, should a complaint relating the the remaining balance (5) be received at a later date I am unable to raise a subsequent claim as the reference quantity is showing as 0 as a result of the previous complaint.

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