Skip to Content
author's profile photo Former Member
Former Member

SAP CRM IC - Multiple complaints in reference to a single billing document

I have created a complaint in reference to a billing document. The reference quantity can not be changed and is based on the full quantity of the billing document referenced.

The actual complaint may only be for a small number of units invoiced eg damaged on delivery. Credit memo is raised for the number affected eg 5 of the 10 billed.

The problem is, should a complaint relating the the remaining balance (5) be received at a later date I am unable to raise a subsequent claim as the reference quantity is showing as 0 as a result of the previous complaint.

Add a comment
10|10000 characters needed characters exceeded

Related questions

0 Answers

Before answering

You should only submit an answer when you are proposing a solution to the poster's problem. If you want the poster to clarify the question or provide more information, please leave a comment instead, requesting additional details. When answering, please include specifics, such as step-by-step instructions, context for the solution, and links to useful resources. Also, please make sure that you answer complies with our Rules of Engagement.
You must be Logged in to submit an answer.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MB each and 10.5 MB total.