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Where can i assign amount of tickets each service technician can handle per day ?

Nov 22, 2017 at 02:23 PM

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I want to assign capacity ( certain amount of ticket per day ) for each technician and can't seem to find the configration on how to do this any help please ?

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Ankush Pashine
Nov 27, 2017 at 01:49 PM
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Hello Mohamed Ahmed ,

You can maintain the 'Working Hour' / 'Working Period' and also 'Skill' for the Service Technician. But I can not see any such option/scope to set the 'Number of Tickets' the technician can set, on which he/she can work per day .

Hope this answered your query .

Thanks and Regards,
Ankush Pashine.

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