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LOGON TOKEN not found or server may be down (FWM 01003)

Hi

I'm Getting this error (LOGON TOKEN not found or server may be down (FWM 01003))while I'm trying to fetch the universe data and documents data.

BUt im able to create Token even the token is fine but still it showing this.

can someone help me out with this

Thank you.

sai kumar

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1 Answer

  • Nov 21, 2017 at 07:40 AM

    Hi Sai,

    More details required to troubleshoot the problem:

    BI Version

    CMS DB:

    Are you able to login to CMC/BI Launchpad?

    Where do you get this error message? e.g. client tool - Can you attach a screenshot to understand the problem?
    How are you accessing this universe?
    Check if all the servers are up and running. Go to CMC>>Servers and check if any of the APS or connection servers are not running or failed.

    Does the error message occur with the Administrator user or other user? If with any other user, then check this with Admin user

    I would also recommend a reboot of the SIA and then check the behavior

    Thanks,

    Megh

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