Creating Customer Messages from SAP 4.6C

[Former Member]

Hello,

Does anyone know if its possible to extend the 4.6C Help functionality

so we can activate the Create Customer message functionality ?

Thanks in advance for your help.

Regards,

Marga Nevens

(IS partner)

[Former Member]

Hi Fr,

Yes you can very wel do the same as mentinoed by Raquel.

Create the entries in BCOS table.

Please follow the guide for config of service desk in solman

/people/federico.babelis2/blog/2006/04/14/service-desk-configuration-guide-for-dummies

Also these links,

Please reward points if it helps.

[raquel_pereiradacunha]

Hello,

if you customize table BCOS_CUST in your 4.6C and include the RFC destination created in your 4.6C system to connect to your Solution Manager, you will be able to send messages to the Service Desk. Is that what you need or did I misunderstand your question? Have you customized Service Desk already?

Table BCOS_CUST must have the entry:

OSS_MSG W <RFC Destination> CUST620 1.0

Kind regards,

Raquel Cunha