Hi All,
We are having an issue with the Other Logon Help page which requires the user to enter Last Name, First Name, Email Address, and allows optional fields of User ID and Note to Administrator.
If the user does not enter their User ID (For example if they forget their user ID and are using the form to contact an admin to recover it) then the email comes to the admin like this:
"Dear Administrator,
User experiences problems to log on.
I don't know my User ID"
The email does not come from the email address they entered on the form and we do not know who is requesting help.
How can we add the email address that they enter (Which is a required field) to the email that is set to the administrators?
Points will be rewarded!
Thanks,
Michael