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Email notification

Former Member
0 Kudos

Hi, I require a notification to be sent to the user when a document is uploaded into a folder. I am able to send a mail using "Send to"option. However when i upload a document i do not receive any notification.

I have done the following steps:

1.Created a transport

2.configured the channel and the channel originators

3. Notificator service and subcription service.

Could anyone pls. let me know what other steps need to be done. Points wil be provided for any useful answer.

Accepted Solutions (0)

Answers (1)

Answers (1)

Former Member
0 Kudos

Hi

Have you created subscription for the specific folder?

If not create a Subscription and see.

Regards

Aparnna

Former Member
0 Kudos

Hi Kamini,

Please check out these important steps.:-

1) Check that for the process creator a (correct) e-mail address has been configured:

Log on as a user with administrator rights and go to User Administration -> Search

2. Check that for the workflow system a legitimate e-mail address has been configured:

a) Log on as a user with administrator rights and go to System Administration ® System Configuration ® Knowledge Management ® Content Management ® Global Services ® Show Advanced Options ® Notificator Service.

b) *Under Originators: notificator.EMAIL, enter a legitimate e-mail address.*

3. Check that for the workflow system an e-mail and internet channel has been configured:

a) Log on as a user with administrator rights and go to System Administration ->System Configuration ->Knowledge Management -> Content Management->Global Services ->Show Advanced Options -> Notificator Service.

b) Edit Channels: EMAIL, for example, enter SMTP as the Type and enter the server name. Password should be empty (depending on the server requirements).

c) Log on as a user with administrator rights and go to System Administration -> System Configuration ->Knowledge Management ->Content Management-> Global Services ->Show Advanced Options-> Notificator Service.

d) Edit Channels: INTERNET, for example, enter SMTP as the Type and enter the server name. Password should be empty (depending on server requirements).

Hope this helps,

Regards,

Shailesh Nagar

Former Member
0 Kudos

I have created subscription for a folder still it does not work.Could you please let me know if the server name in the channel settings should be the SMTP server name or Mail server name.

Former Member
0 Kudos

HI,

The Type should be selected as SMTP, and the Server should be E-mail server used to send notifications by e-mail.

Like:-

Example: E-Mail Channel Configuration

Server = exchange.company.com

Type = SMTP

User = valid_user

Password = *****

Override mail.smtp.sendpartial = Yes

Regards,

Shailesh Nagar

Edited by: Shailesh Kumar Nagar on Feb 11, 2008 6:52 AM