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Question about hierarchy of Service Categories in C4C

Nov 21, 2017 at 09:37 AM


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Dear All,

I have a question related to ServiceCategories in C4C. Since I have herad, it is suggested to add "Process" as a first level, and this is the structure

But because of our situation I need to add ACtivity as a first level and then Process,Incident at the lower levels.

I saved it and it works for me, but since it is suggestion of SAP to put "Process" as a first level, I want to know does anyone know it can cause any issue or problem?


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Hi @Former Member,

Can I ask you please take a look at my question?


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