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Customer returns

sandeep_pv
Contributor
0 Kudos

All,

For customer returns which t code we will use.?

What will be the status of material at that time.?

Thanks

Accepted Solutions (1)

Accepted Solutions (1)

former_member1318783
Participant
0 Kudos

create return sales order in va01 -order type RE

after that do return delivery,...here the stock will be stored in returns storage location.After that use t-code mb1b with movement type 453 to move the material to the original storage location.

after that credit note will be raised for customer to pay the amount back.

Pls reward points if useful

rgds,

cherukuri

Answers (3)

Answers (3)

Former Member
0 Kudos

you use thet code va01 with sales document type RE.

you need to mention the reason for rejection and also the remove the credit block at the order level.

do the returns deleivery and post goods receipt.

and u can compensate teh customer either by credit note by goong to vf01 and raise invoice type credit for returns and release for accounting or send goods as replace ment by usins t code va01 and with sales doc type SDF (subsequent delivery frre of charge) and do the normal delivery and invoce (you do not get accounting docment for SDF).

shashi kumar

Former Member
0 Kudos

Hi,

If you are talking about analysis of customer return goto transcation MC01 .You will get lot of useful reports.

Reward if useful.

Thanks,

Pramod

Former Member
0 Kudos

hi,

we use VA01 for returns also but the sales document type is RE (returns).

automatically the return item will have REN as the item category. No MRP requirements are generated for this schedule line cat.

we follow it up with a returns delivery LR and can issue a credit memo. for this inbound delivery, the stock is updated into the plant with a Plus sign since the quantity increases. the movment type would be 602.

regards

sadhu kishore

sandeep_pv
Contributor
0 Kudos

Thanks Sadhu.

From this 'returns' status , how I can change status to 'unrestriced ' or 'inspection' after quality check?

Kindly advise.

thanks

Former Member
0 Kudos

sorry, am not sure but your MM guy can tell you which movements are involved in making these entriesand requried t.codes.

regards

Former Member
0 Kudos

If i understand ur question correctly,

Normally returns will use the movement type of 651 (ie., goods are returned to return stocks)

If u wants the good to be shifted to some other stock, Please change the movement type to 653 or 655 at returns schedule line category level at VOV6.

This enables the stock will be posted according to ur requirement.

Hope it is useful..

Reward points if useful...

Regards

Lakshmipathi
Active Contributor
0 Kudos

Dear PS

If you want to move the Quality stock to Unrestricted, use 321 movement type.

Thanks

G. Lakshmipathi

former_member1318783
Participant
0 Kudos

go to mb1b and use mvt type 311 to transfer the material to desired location.

Former Member
0 Kudos

Dear PS,

Your query is addressed by Cherukuri.

With regards,

Vijayashree