Function Module RFC_IP_TO_HOST not working in SAP CRM web client between SAP CRM IC and Genesys

[Former Member]

Hi Guys,

The standard Function Module RFC_IP_TO_HOST is not getting Hostname of the client based on the Ip address passed,there is a integration between SAP CRM IC and Genesys the workcentertype used it's "1" or "2" to get the hostname based on ip address.but

RFC_IP_TO_HOST is failing over http session it returns "ip_to_host_conversion_error".this function is used in inside SAP standard class to get workcenter of client.

[Former Member]

Hi Dezso,

thanks with the provided report it was useful.i saw when i execute the report it could get the results.

there is issues with the network i assume.i even tried to execute OS commands via sm49/sm69 but it was failling.

[former_member191062]

Hi,

the function module is calling network layer to get back the hostname from IP.

If this call returns error it means the IP address can not be resolved on OS level to hostname.

Please check with the server admin if the IP can be resolved on os level.

Best regards,

Dezso

[Former Member]

Hi Dezso,

Thanks for your response.have you had this issue before?

Regards,

Trevor

[Former Member]

I tried to to do command NSlookup but the command gets the domain based on IP address.

[former_member191062]

Hi Trevor,

You can do test with report: RSBDCOS0, if the user the SAP System is using has the same results.

or:

You can also try to debug the code, to see the exact error returned from the kernel call.

Best regards,

Dezso