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Nov 20, 2017 at 10:30 AM

Different values for Service categories based on Ticket Type

1473 Views Last edit Nov 20, 2017 at 11:38 PM 6 rev

Dear Experts,

Hope you all are fine,

As you know there are 4 level of Service Category in C4C
I want to know does anyone know if we can have different values for the same Service Category in Ticket, based on Ticket type?

For example:
1) If Ticket Type = A
Values of Service Category Level1 Dropdown: A,B,C,D
2)If Ticket Type = B
Values of Service Category Level1 DropDown: A,D,F

Does anyone have any idea?