Dear Experts,
Hope you all are fine,
As you know there are 4 level of Service Category in C4C
I want to know does anyone know if we can have different values for the same Service Category in Ticket, based on Ticket type?
For example:
1) If Ticket Type = A
Values of Service Category Level1 Dropdown: A,B,C,D
2)If Ticket Type = B
Values of Service Category Level1 DropDown: A,D,F
Does anyone have any idea?
Regards
Sin