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how to disable automatic check for updates at startup in crystal 2016?

Crystal Reports 2016 takes a looong time to load an open a very simple report. Perhaps the program is checking for updates at startup automatically. Is this an option to disable?

What else can cause the slow and painful load?

Thx

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1 Answer

  • Nov 17, 2017 at 06:16 PM

      1218377 - How to disable the Update Service in Crystal Reports?

      Resolution

      • The update service can be disabled by setting the registry key: DisableCheckForUpdates, to the value: 1
      • Disabling the Crystal Reports update service will:
        • Removes the 'Check for Updates...' command from the Help menu and Start Page.
        • Removes the 'Check for Updates on Start Up' option under the Help menu.
        • Disables any automatic update processes previously configured (such as the 'Check for Updates on Start Up' option being selected).
      • To disable the Crystal Reports update service:

        WARNING - The following resolution involves editing the Registry. Using the MS Registry Editor incorrectly can cause serious problems. Use the MS Registry Editor at your own risk. It is strongly recommended that you make a backup copy of the registry before editing it. For more information, refer to the SAP Knowledge Base Article 1323322
        1. Open Microsoft Windows Registry Editor. ( regedit )
        2. Navigate to the following path for the specific product version you are using:
          • For Crystal Reports 2008:
            • \HKEY_LOCAL_MACHINE\SOFTWARE\Business Objects\Suite 12.0\Crystal Reports
          • For Crystal Reports 2011, 2013:
            • \HKEY_LOCAL_MACHINE\SOFTWARE\SAP BusinessObjects\Suite XI 4.0\Crystal Reports
        • Note: If the product is installed on a 64bit version of Microsoft Windows, the path will be different as the 32bit software registry keys will be under: Wow6432Node. For example, for Crystal Reports 2011 installed on a 64bit operating system, the registry path will be:
          HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\SAP BusinessObjects\Suite XI 4.0\Crystal Reports
        1. Create a new "String Value" called: DisableCheckForUpdates
        2. Set DisableCheckForUpdates, to the value: 1
        3. Now, when starting Crystal Reports, it will no longer check for product updates.
      • 1370033 - How to disable the Start Page online resources in Crystal Reports?


    • Resolution
      • There are 2 ways to disable the Online Resources of the Start Page in Crystal Reports:
        • Set the registry key "Show Online Resources" to the value: "No"; OR
        • Rename the file start.html and offlinestart.html
      • Disable the Start Page Online Resources by setting the registry key "Show Online Resources" to the value: "No" WARNING - The following resolution involves editing the Registry. Using the MS Registry Editor incorrectly can cause serious problems. Use the MS Registry Editor at your own risk. It is strongly recommended that you make a backup copy of the registry before editing it. For more information, refer to the SAP Knowledge Base Article 1323322
        1. Close Crystal Reports.
        2. Open the Microsoft Registry Editor.
          • In MS Windows, under the "Start" menu, select "Run"
          • In the "Run" dialog, type "Regedit"
        3. Naviagate to the following registry path, based on the version of Crystal Reports you are using:
          • For Crystal Reports 2008
            • HKEY_CURRENT_USER\Software\Business Objects\Suite 12.0\Crystal Reports\StartPage
          • For Crystal Reports 2011, 2013 and 2016
            • HKEY_CURRENT_USER\Software\SAP BusinessObjects\Suite XI 4.0\Crystal Reports\StartPage
        4. Set the option "Show Online Resources" to the value: No

          Now, when starting Crystal Reports, the Start Page will no longer display the Online Resources.


      • Disable the Start Page Online Resource by renaming the file start.html and offlinestart.html:

        1. Navigate to the folder corresponding to the version of Crystal Reports used:
        2. Rename the file: start.html, to: start_old.html
        3. Rename the file: offlinestart.html to: start.html
        4. Restart Crystal Reports.

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