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Crystal Reports 2013 Product Key invalid error message

So ive been trying to reinstall Crystal Reports 2013 on my machine running windows 7. I had it on here before but recently had to do a complete OS reinstall and everything and now I cant seem to get the program to fully install. I get to the point of putting in my product key and every time I get this error message.

[Don - Deleted screen shot of your keycode]

Now I already tried using the instructions sent to me by SAP which was to go to this page

I clicked on the link to download the zip file it says to download and then I get this error message

I'm not sure how to proceed or what to do but I need to get this program back on my machine so I can get my reports back up again.

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2 Answers

  • Nov 21, 2017 at 05:54 PM

    Hi Fern,

    See if you can get here:

    https://support.sap.com/en/index.html

    There is a link there to request a keycode.

    If you can't get there then go here:

    https://www.sap.com/products/crystal-reports.html

    Click on the Contact us button and ask CIC team for a new keycode.

    Don

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    • Former Member

      this is not helpful because I do not have an S-user ID so I cant access the support launchpad. I cant seem to do anything to get this installed.

  • Nov 29, 2017 at 10:36 PM

    Hi Ferne,

    Would you be able to use this link to download the software for the highest full build for Crystal Reports 2013 (SP10), please?

    http://downloads.businessobjects.com/akdlm/crystalreports/51052126_Crystal_Reports_2013_SP10.ZIP

    Once downloaded, please extract the zip file and find the setup.exe file to 'Run as Admin'. See this video for an installation walkthrough: https://www.youtube.com/watch?v=1VMSNNsEhw8&t=78s

    Check your code looks a bit like this 30-day temporary code - or use it for installation to verify the software works as it should: D720Y-BPUW30S-BYN1YCX-1A30040-WE. In the Help>License Manager menu you can Remove the temp code, then Add your production code in the License Manager (https://www.youtube.com/watch?v=1VMSNNsEhw8&t=222s)

    I hope that works for you.

    Edwin

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