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Former Member
Feb 06, 2008 at 04:24 AM

Inbound E-mail, note 455140 vs CRM_EMAIL_OUTLOOK

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We created a dummy email service@acme.com and using CRM_EMAIL_OUTLOOK I can manually force the email into CRM by doing the transfer email in Outlook (as long as I have a BP with that email)

But OSS note 455140 has instructions how to set auto routing in the mail server. This sounds much preferred. I don't understand the benefit of doing CRM_EMAIL_OUTLOOK if I can set service@acme.com to go straight to CRM and create the '0004' inbound email activity

oss note >>

>>>. Settings on the mail server (SAP-external configuration)

To be able to receive mails in the SAP system, you need to set your mail server so that certain mail addresses are forwarded to one or several SAP systems or clients. For this purpose, you need to define routing rules that assign a mail host and/or port to address areas (generic address parts, usually the domain), for example:

*@crm-prod.company.com --> SAPWASHost:25000

*@crm-test.company.com --> SAPWASHost:25001

For more information about the exact setting procedure, see the mail server documentation. Note 546147 describes where the documentation can be found for the Microsoft Exchange 2000 Server, and what to do if your mail server does not allow routing to ports other than port 25.