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SAPSID dba user missing

we are running DMO to Hana of our upgraded MaxDB 7.9. During 1% in SUM, we get error put_call_exe call (dbmcli) failed with returncode -1 , and during troubleshooting, this error- 24957: ERR_NOUSER - required user not set

We think this error is happening because we found out that our <SAPSID> dba user does not exist. Is it safe to use user_sap command to add this user? on this link it says we shouldn't do it without instruction by support.

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